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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Anjanette Straughan

Anjanette Straughan

May 5, 2025

5  out of  5
rating by Anjanette Straughan
"Tara is amazing to work with, you won’t be disappointed! Super friendly agency, amazing team!"
We responded:
"Thank you Anjanette for your feedback, we sure appreciate you and your loyalty to us. Always happy to help! Enjoy your summer. "
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Anthony Guastella

May 5, 2025

5  out of  5
rating by Anthony Guastella
"Tara from Emily Osborne's agency was remarkably responsive, consultative and helpful. I bundled much auto and homeowners insurance and saved quite a bit of money. I highly recommend them for all your insurance needs."
We responded:
"Thank you, Anthony, for taking the time to give us a 5-star review, we appreciate it and appreciate you trusting us with your insurance needs. Tara is very knowledgeable, and I am fortunate to have her on our Team these last five years, thank you for recommending us. Emily O "
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Katy Mulrooney

May 3, 2025

5  out of  5
rating by Katy Mulrooney
"Absolutely amazing service! I recently switched my homeowners and auto insurance and could not be happier with my experience. Tara and Emily are so knowledgeable and quick to respond. Tara was so patient and answered all of my questions. I have peace of mind knowing that I have the support that I need."
We responded:
"Katy! You are always so kind to us, we love working with you so much! Thank you for this, we genuinely appreciate it and are always happy to help you anyway we can! I am lucky to have a great team who enjoys what they do and puts up with me after all these years. We do work very hard to stay on top of things and are always learning as things are always changing. :) Emily O "
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Susan Rodden

May 2, 2025

5  out of  5
rating by Susan Rodden
"I have been going to Emily Osborne, State Farm Insurance for many years. I have all of my insurance needs handled by the company. I trust if there are risk factors and they have always given me fair premiums. They are a super company!"
We responded:
"You sure have Susan, and we sure appreciate that. Thank you for choosing us and for your long-time loyalty, that means the world to us. We very much enjoy working with you! Emily O "
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Joel Hughes

May 2, 2025

5  out of  5
rating by Joel Hughes
"Tara was great to work with. I have a lot of stuff going on and she patiently walked through each of our projects. In the end we saved a few thousand dollars."
We responded:
"Pleasure working with you Joel and appreciate you taking the time to give us a review. We have been very competitive and always want to give folks equal or better coverage as that is imperative come claim time. I am so glad we could provide you with great coverage and save you a few thousand dollars, Tell your friends :) Joel. We look forward to doing business with you Sir and appreciate you taking the time to check with our Agency. "
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Robert Buxton

March 7, 2025

5  out of  5
rating by Robert Buxton
"Tara made the whole process of quoting and setting up my home and auto insurance policies super painless. She is incredibly knowledgeable in both areas and gave me peace of mind knowing my property would be properly taken care of. Everyone I talked to in their office is super friendly which is a huge plus."
We responded:
"Thank you Robert for making the time to give us a great review, we sure do appreciate that! There is a lot to insurance and Tara always invests the time to know all the ins and outs of the policy to make sure we take good care of our people. Thank you, Sir, for trusting us with your home and auto insurance, we appreciate your business. Emily O. "
Profile photo of Kelly Smith

Kelly Smith

February 2, 2025

5  out of  5
rating by Kelly Smith
"Have had a policy for years and everytime we have questions or need to make changes, they are quick to respond and make things happen seamlessly."
We responded:
"Thank you Kelly, you always make us laugh! Thanks for taking the time to give us a review, we hope you know how much we enjoy your family and allowing us to serve you! "
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LPS Otter

January 13, 2025

5  out of  5
rating by LPS Otter
"Wonderful location. For convenience I always communicated via online and the service was always timely and any questions that I had was always solved. They are great! I highly recommend this location to anyone who is in search for a insurance company. They do it all."
We responded:
"We very much appreciate your review and so enjoying working with you, thank you so much for trusting us with your insurance needs. "
Profile photo of Jay Johnson

Jay Johnson

January 11, 2025

5  out of  5
rating by Jay Johnson
"These ladies are absolutely amazing!!! Every one in that office. They are more than willing to help and take care of things immediately. I was with another insurance company for about 30 years before joining this group. I'm so glad I switched and couldn't be happier with their service A+++++"
We responded:
"Awe! THANK YOU Jay for your kind words, this made our day! So VERY appreciated! Thank you Sir for trusting us and for being so great to work with! "
Profile photo of Todd Sommers

Todd Sommers

January 10, 2025

5  out of  5
rating by Todd Sommers
"Excellent service!"
We responded:
"Thank you Todd for taking the time to give us a review! We appreciate you and enjoy working with you! Wishing you a happy "New" year! "
Profile photo of Mike Klontz

Mike Klontz

January 10, 2025

5  out of  5
rating by Mike Klontz
"Great service and very friendly and accessible with any needs or questions. Much more reasonable prices than most other companies and excellent coverage. Switched all our policies to SF with their help. Very convenient location and easy to do business with. Took time to hear our concerns and have been very prompt in their communication."
We responded:
"You are an absolute pleasure to work with. Thank you, Mike, for taking the time to give us a review, we truly appreciate it, and appreciate you Sir! "
Profile photo of Corie Oviatt

Corie Oviatt

November 7, 2024

5  out of  5
rating by Corie Oviatt
"Very friendly, knowledgeable and patient"
We responded:
"Thank you Corie for taking the time to give us a review! We all absolutely enjoyed getting to know you and appreciate your business and trust in our Agency! "
Profile photo of Carol Asmus

Carol Asmus

July 19, 2024

5  out of  5
rating by Carol Asmus
"Emily is the best! She works very hard to do what is best for all her clients! We had a roadside situation that she went above and beyond to help us with. We have been with her and State Farm for years. Cannot say enough good. Thank you!"
We responded:
"Thank you so much Carol for taking the time to give us a review! We certainly appreciate you two and all you do for our community here in Liberty Lake! "
Profile photo of Nicole Hannibal

Nicole Hannibal

June 15, 2024

5  out of  5
rating by Nicole Hannibal
"The team has been wonderful to work with! Very responsive and organized. We are excited to switch companies and be in excellent hands at Emily Osborne with State Farm"
We responded:
"Thank you Nicole for your review and feedback! We appreciate your business and trust in our Agency! Tara really enjoyed working with you! Emily Osborne "
Profile photo of Lori Piscitello

Lori Piscitello

May 10, 2024

5  out of  5
rating by Lori Piscitello
"I love Emily Osborne - State Farm Insurance Agent and the wonderful staff she has. They have always been right on top of things. They have answered any questions I had promptly. She will always have my business and I would highly recommend her."
We responded:
"Lori, appreciate you so much and have ALWAYS enjoyed working with you! Thank you for your loyalty all these years! Emily O. "
Profile photo of Mike Shoemaker

Mike Shoemaker

February 9, 2024

5  out of  5
rating by Mike Shoemaker
"Everyone in the office is a pleasure to work with. Very responsive and patient!"
We responded:
"Thank you Mike! We appreciate you and I know Tara enjoyed helping you with your insurance needs. Thank you for trusting us and for taking the time to give us a review! Emily O "
Profile photo of Debra Burt

Debra Burt

February 7, 2024

5  out of  5
rating by Debra Burt
"The agents and office staff are quick to respond to emails and calls. They follow up in a timely manner and take the time to answer questions. I highly recommend this State Farm office."
We responded:
"Hi Debra, we appreciate this very much! Thanks for taking the time to give us a review! It's been an extremely busy time in the insurance world, but we work hard to ensure we get everyone taken care of. My team has been working long hours so thank you for acknowledging this! Emily O "
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Peggy Burns

January 3, 2024

5  out of  5
rating by Peggy Burns
"Worked with Tara to get a quote. She was very easy to work with, very competent and provided the information very quickly. Would highly recommend them if you are looking for a new agent."
We responded:
"Thank you Peggy for taking the time to give us a review, we really appreciate that. Tara works really hard and I am grateful for her! Emily O "
Profile photo of Blake Bowerman

Blake Bowerman

August 14, 2023

5  out of  5
rating by Blake Bowerman
"I recently worked with Tara here, her communication was amazing and she's extremely knowledgeable in the insurance field. She always had an answer for any questions I had. I would highly recommend working with the team there at Emily Osborne - State Farm Insurance!"
We responded:
"Hi Blake, thank you very much for taking the time to give us a review! We really appreciate that! Tara certainly enjoyed working with you! Emily @ State Farm "
Profile photo of James Sherette

James Sherette

August 2, 2023

5  out of  5
rating by James Sherette
"We have had statefarm for 50 years. Great company and the staff and Emily have been fantastic"
We responded:
"Thank you so much James for your family's loyalty all of these years! We appreciate you trusting us with all your insurance and taking the time to give us a review. We certainly enjoy working with you! "
Profile photo of Craig Ladiser

Craig Ladiser

July 27, 2023

5  out of  5
rating by Craig Ladiser
"Ran into an urgent situation with a homeowner insurance policy. Emily quickly helped find options and solve the problem even doing an after-hour site visit to make sure I was properly covered."
We responded:
"Craig thanks for taking the time to post this review. Happy we could find a solution on the Homeowners Insurance, and we sure appreciate your loyalty and business all of these years! "
Profile photo of Kerry Masters

Kerry Masters

July 18, 2023

5  out of  5
rating by Kerry Masters
"Emily has been amazing to work with. She spent time going over all the aspects of my policy so I can choose the best coverage for my situation. I love having a local agent who is so involved with the community and charitable causes."
We responded:
"Thank you Kerry so much for this kind review, and for supporting our local community events! You are an absolute pleasure to work with! We appreciate your loyalty to State Farm all these years and your trust in our Agency. Emily Osborne"
Profile photo of Rachel Bateson

Rachel Bateson

July 17, 2023

5  out of  5
rating by Rachel Bateson
"All of the people who work at Emily Osborne State Farm Insurance are amazing! I have worked with both Emily and Tara and both are fantastic at communicating (they answer texts, emails, and phone calls right away or get back to you right away); they are very timely and precise in the work they do; they are both kind and professional. I HIGHLY recommend using Emily Osborne as your insurance agent!"
We responded:
"Rachel, thank you for this kind and thoughtful review, we genuinely love having great customers like you! Tara works really, really hard so it's nice to be appreciated :) I could not do what I do without my team! Thanks again for making the time to share your feedback! "
Profile photo of Tommy Letourneau

Tommy Letourneau

July 17, 2023

5  out of  5
rating by Tommy Letourneau
"Emily and Tara are excellent at helping out with quality insurance products! Thank you for all your assistance!"
We responded:
"Tommy! I miss talking to you! You are always a delight! Thanks for the review and kind words! It's always a pleasure. Emily Osborne "
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Dennis Flinn

June 5, 2023

5  out of  5
rating by Dennis Flinn
"Great customer service!!"