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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Buxton

March 7, 2025

5  out of  5
rating by Robert Buxton
"Tara made the whole process of quoting and setting up my home and auto insurance policies super painless. She is incredibly knowledgeable in both areas and gave me peace of mind knowing my property would be properly taken care of. Everyone I talked to in their office is super friendly which is a huge plus."
We responded:
"Thank you Robert for making the time to give us a great review, we sure do appreciate that! There is a lot to insurance and Tara always invests the time to know all the ins and outs of the policy to make sure we take good care of our people. Thank you, Sir, for trusting us with your home and auto insurance, we appreciate your business. Emily O. "
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Kelly Smith

February 2, 2025

5  out of  5
rating by Kelly Smith
"Have had a policy for years and everytime we have questions or need to make changes, they are quick to respond and make things happen seamlessly."
We responded:
"Thank you Kelly, you always make us laugh! Thanks for taking the time to give us a review, we hope you know how much we enjoy your family and allowing us to serve you! "
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LPS Otter

January 13, 2025

5  out of  5
rating by LPS Otter
"Wonderful location. For convenience I always communicated via online and the service was always timely and any questions that I had was always solved. They are great! I highly recommend this location to anyone who is in search for a insurance company. They do it all."
We responded:
"We very much appreciate your review and so enjoying working with you, thank you so much for trusting us with your insurance needs. "
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Jay Johnson

January 11, 2025

5  out of  5
rating by Jay Johnson
"These ladies are absolutely amazing!!! Every one in that office. They are more than willing to help and take care of things immediately. I was with another insurance company for about 30 years before joining this group. I'm so glad I switched and couldn't be happier with their service A+++++"
We responded:
"Awe! THANK YOU Jay for your kind words, this made our day! So VERY appreciated! Thank you Sir for trusting us and for being so great to work with! "
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Todd Sommers

January 10, 2025

5  out of  5
rating by Todd Sommers
"Excellent service!"
We responded:
"Thank you Todd for taking the time to give us a review! We appreciate you and enjoy working with you! Wishing you a happy "New" year! "
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Mike Klontz

January 10, 2025

5  out of  5
rating by Mike Klontz
"Great service and very friendly and accessible with any needs or questions. Much more reasonable prices than most other companies and excellent coverage. Switched all our policies to SF with their help. Very convenient location and easy to do business with. Took time to hear our concerns and have been very prompt in their communication."
We responded:
"You are an absolute pleasure to work with. Thank you, Mike, for taking the time to give us a review, we truly appreciate it, and appreciate you Sir! "
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Corie Oviatt

November 7, 2024

5  out of  5
rating by Corie Oviatt
"Very friendly, knowledgeable and patient"
We responded:
"Thank you Corie for taking the time to give us a review! We all absolutely enjoyed getting to know you and appreciate your business and trust in our Agency! "
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Carol Asmus

July 19, 2024

5  out of  5
rating by Carol Asmus
"Emily is the best! She works very hard to do what is best for all her clients! We had a roadside situation that she went above and beyond to help us with. We have been with her and State Farm for years. Cannot say enough good. Thank you!"
We responded:
"Thank you so much Carol for taking the time to give us a review! We certainly appreciate you two and all you do for our community here in Liberty Lake! "
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Nicole Hannibal

June 15, 2024

5  out of  5
rating by Nicole Hannibal
"The team has been wonderful to work with! Very responsive and organized. We are excited to switch companies and be in excellent hands at Emily Osborne with State Farm"
We responded:
"Thank you Nicole for your review and feedback! We appreciate your business and trust in our Agency! Tara really enjoyed working with you! Emily Osborne "
Profile photo of Lori Piscitello

Lori Piscitello

May 10, 2024

5  out of  5
rating by Lori Piscitello
"I love Emily Osborne - State Farm Insurance Agent and the wonderful staff she has. They have always been right on top of things. They have answered any questions I had promptly. She will always have my business and I would highly recommend her."
We responded:
"Lori, appreciate you so much and have ALWAYS enjoyed working with you! Thank you for your loyalty all these years! Emily O. "
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Mike Shoemaker

February 9, 2024

5  out of  5
rating by Mike Shoemaker
"Everyone in the office is a pleasure to work with. Very responsive and patient!"
We responded:
"Thank you Mike! We appreciate you and I know Tara enjoyed helping you with your insurance needs. Thank you for trusting us and for taking the time to give us a review! Emily O "
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Debra Burt

February 7, 2024

5  out of  5
rating by Debra Burt
"The agents and office staff are quick to respond to emails and calls. They follow up in a timely manner and take the time to answer questions. I highly recommend this State Farm office."
We responded:
"Hi Debra, we appreciate this very much! Thanks for taking the time to give us a review! It's been an extremely busy time in the insurance world, but we work hard to ensure we get everyone taken care of. My team has been working long hours so thank you for acknowledging this! Emily O "
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Peggy Burns

January 3, 2024

5  out of  5
rating by Peggy Burns
"Worked with Tara to get a quote. She was very easy to work with, very competent and provided the information very quickly. Would highly recommend them if you are looking for a new agent."
We responded:
"Thank you Peggy for taking the time to give us a review, we really appreciate that. Tara works really hard and I am grateful for her! Emily O "
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Blake Bowerman

August 14, 2023

5  out of  5
rating by Blake Bowerman
"I recently worked with Tara here, her communication was amazing and she's extremely knowledgeable in the insurance field. She always had an answer for any questions I had. I would highly recommend working with the team there at Emily Osborne - State Farm Insurance!"
We responded:
"Hi Blake, thank you very much for taking the time to give us a review! We really appreciate that! Tara certainly enjoyed working with you! Emily @ State Farm "
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James Sherette

August 2, 2023

5  out of  5
rating by James Sherette
"We have had statefarm for 50 years. Great company and the staff and Emily have been fantastic"
We responded:
"Thank you so much James for your family's loyalty all of these years! We appreciate you trusting us with all your insurance and taking the time to give us a review. We certainly enjoy working with you! "
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Craig Ladiser

July 27, 2023

5  out of  5
rating by Craig Ladiser
"Ran into an urgent situation with a homeowner insurance policy. Emily quickly helped find options and solve the problem even doing an after-hour site visit to make sure I was properly covered."
We responded:
"Craig thanks for taking the time to post this review. Happy we could find a solution on the Homeowners Insurance, and we sure appreciate your loyalty and business all of these years! "
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Kerry Masters

July 18, 2023

5  out of  5
rating by Kerry Masters
"Emily has been amazing to work with. She spent time going over all the aspects of my policy so I can choose the best coverage for my situation. I love having a local agent who is so involved with the community and charitable causes."
We responded:
"Thank you Kerry so much for this kind review, and for supporting our local community events! You are an absolute pleasure to work with! We appreciate your loyalty to State Farm all these years and your trust in our Agency. Emily Osborne"
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Rachel Bateson

July 17, 2023

5  out of  5
rating by Rachel Bateson
"All of the people who work at Emily Osborne State Farm Insurance are amazing! I have worked with both Emily and Tara and both are fantastic at communicating (they answer texts, emails, and phone calls right away or get back to you right away); they are very timely and precise in the work they do; they are both kind and professional. I HIGHLY recommend using Emily Osborne as your insurance agent!"
We responded:
"Rachel, thank you for this kind and thoughtful review, we genuinely love having great customers like you! Tara works really, really hard so it's nice to be appreciated :) I could not do what I do without my team! Thanks again for making the time to share your feedback! "
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Tommy Letourneau

July 17, 2023

5  out of  5
rating by Tommy Letourneau
"Emily and Tara are excellent at helping out with quality insurance products! Thank you for all your assistance!"
We responded:
"Tommy! I miss talking to you! You are always a delight! Thanks for the review and kind words! It's always a pleasure. Emily Osborne "
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Dennis Flinn

June 5, 2023

5  out of  5
rating by Dennis Flinn
"Great customer service!!"
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John Murray

May 18, 2023

5  out of  5
rating by John Murray
"This team goes above and beyond…. Nothing but praise"
We responded:
"Thank you John for your business, you are a pleasure to work with and we appreciate you! "
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Melinda Ratzesberger

January 24, 2023

5  out of  5
rating by Melinda Ratzesberger
"The customer service ROCKS!! Thank you for your quick response."
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Andrea PNW

August 15, 2022

5  out of  5
rating by Andrea PNW
"Emily’s office is amazing! Whenever I have a question they get back to me so quickly! Emily always goes above and beyond and I love that she is local and if you pop in her office she always takes time to say hello (even though she’s busy) she has that personal connection. State Farm has GREAT insurance and Emily’s office is the best place to get it from!"
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Karen House

April 15, 2022

5  out of  5
rating by Karen House
"The Emily Osborne State Farm Insurance Agent provides timely, efficient, personable service with easily accessible office and professional, friendly staff."
We responded:
"Thank you Karen for you review and trust in our Agency! We certainly appreciate your business and it’s been a pleasure working with you!"
Profile photo of Bruce Leavitt

Bruce Leavitt

April 11, 2022

5  out of  5
rating by Bruce Leavitt
"Tara, Thank you for all your help with our insurance needs, you made the transition very ease. We highly recommend Tara Caldwell for all your insurance needs. she met all our expectations Bruce, Vickie Leavitt"
We responded:
"Thank you Bruce for your review and feedback, we appreciate it and appreciate your trust in us! It’s an honor to serve you and been fun getting to know you both!"