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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Annie D

Annie D

June 1, 2026

5  out of  5
rating by Annie D
"I recently started looking to possibly change insurance companies. I checked with multiple friends and family members to see what company they use State Farm was the one. I got Emily came highly recommended, I got her number and gave her a call. She was so knowledgeable and answered all my questions with professionalism. She was so understanding and helpful. I am definitely switching over to use her as my agent."
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Kelly Hettinger

June 1, 2026

5  out of  5
rating by Kelly Hettinger
"Emily is the insurance Guru! 🙌 She is not only knowledgeable and friendly, she also listens to clients needs and asks all the questions you would never even think about when insuring your property to make sure you have the right coverage/protection, while also making sure you don’t pay for more than you need. She’s really that agent that’s on your side and there with quick support if you need her any hour of the day. I send all my friends and family to her and they all have nothing but great things to say about her too! If you’re looking for an insurance agent for life, Emily Osborne is your gal! Highly recommend!!!"
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Jessie Rhoads

May 29, 2026

5  out of  5
rating by Jessie Rhoads
"Emily Osborne has become more than just our insurance agent. We switched our business to her when we moved to Liberty Lake 18 years ago and she and her family have become very good friends to us and our kids. She's an asset to the community with her work with the Liberty Lake Centennial Rotary club and the absolutely countless hours of volunteer work that she's poured into our town and its schools. We've always marveled at how Emily seems to have more hours in her days to commit to all the extras that she goes above and beyond for. After nearly two decades of friendship and working together with her, Emily and her friendship have been invaluable to us as a family. She is the reason that we continue to do business with State Farm."
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Corey R

May 29, 2026

5  out of  5
rating by Corey R
"Emily is always communicating with us how to bundle and save. She truly cares about her clients and wants the best for them."
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M Moreni

May 29, 2026

5  out of  5
rating by M Moreni
"Emily has been my agent for almost 20 years. I've never been more impressed with the professionalism and knowledge she has provided. Not only has she counseled me for the most appropriate coverage, but has also helped me navigate when I needed her most, during the claims process! Her staff is educated, experienced, and always willing to help!!! I highly recommend Emily Osborne - State Farm Agency! If I could give this business ten stars, I would..... She, Tara, Ashley, Candace and Jake ALL deserve it. I can't thank them enough!!!"
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Jana VanHorne

May 28, 2026

5  out of  5
rating by Jana VanHorne
"Emily and her team have far exceeded all my expectations of prompt, knowledgeable and thoughtful care of my extensive insurance needs. They’re amazing at what they do as well as being kind, wonderful people to work with. I couldn’t be happier!"
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Stephanie Zeug

May 28, 2026

5  out of  5
rating by Stephanie Zeug
"Emily and her staff are amazing!!! Emily explained everything to me and was very patient. I would recommend them 10 times over."
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rob

May 27, 2026

5  out of  5
rating by rob
"Fantastic employee's at Liberty Lake State Farm. Always get the job done for us and speedy response to my emails!"
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katrina dewitt

May 22, 2026

5  out of  5
rating by katrina dewitt
"Very professional service! Jake is especially personable and helpful!"
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Brandon Garbe

May 21, 2026

5  out of  5
rating by Brandon Garbe
"Emily and staff have been excellent to work with. Highly recommend."
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Vania Portillo

May 21, 2026

5  out of  5
rating by Vania Portillo
"Great service and great premiums! They were able to lower my auto insurance by $100/mo. best agent in town."
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Marisa Botello

May 21, 2026

5  out of  5
rating by Marisa Botello
"Emily and her staff are pleasant to work with. Definitely recommend."
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Ariel Garza

May 21, 2026

5  out of  5
rating by Ariel Garza
"Emily is a fantastic agent—truly compassionate, dedicated, and focused on providing an extraordinary experience. She takes the time to understand client needs, communicates clearly throughout the process, and goes above and beyond to make everything feel easy and seamless. I highly recommend Emily to anyone looking for a caring professional who genuinely delivers. ⭐️⭐️⭐️⭐️⭐️"
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Ken J

May 16, 2026

5  out of  5
rating by Ken J
"Worked with Tara to set up new policies. Tara was professional, transparent, and knowledgeable. Good experience."
We responded:
"Thank you Ken for taking the time to give us a review! We appreciate your business Sir! Emily O "
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Susan Martin

May 14, 2026

5  out of  5
rating by Susan Martin
"Emily is a caring, interested agent who knows how to ask all the right questions. Definitely recommend her as your local agent!"
We responded:
"Appreciate you Susan and so enjoyed meeting you! "
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Kellie Wellmann

May 2, 2026

5  out of  5
rating by Kellie Wellmann
"Highly recommended this State Farm agency for your insurance needs. The agent Emily and her staff are wonderful to work with - they are very patient in answering all your questions and when you have an accident they are quick to step in to assist. Five states for their customer service!"
We responded:
"Appreciate you so much Kellie! Thank you for making the time! :) "
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Jana Johnston

May 2, 2026

5  out of  5
rating by Jana Johnston
"I cannot say enough great things about Emily and her staff . Very attentive, personable and trustworthy. Thanks for all you do Emily!"
We responded:
"Thank you Jana for taking the time to give us a review! Appreciate you so much! Emily O "
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Gabe

April 28, 2026

5  out of  5
rating by Gabe
"We’ve been with Emily Osborne and her team at State Farm for many years since we moved to Liberty Lake, and they’ve been an incredible support to our entire family’s insurance needs. They’re always there whenever we have a question or go through a life change—responsive, thoughtful, and genuinely helpful. Every interaction has been kind, courteous, and professional. We’re really glad we chose them years ago. You will be too."
We responded:
"Thank you Gabe for taking the time to give us such a kind review. We sure appreciate you and enjoy having you as a customer! Have a wonderful summer Sir! "
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Tracy Stewart

April 26, 2026

5  out of  5
rating by Tracy Stewart
"I was recently shopping for new auto insurance and decided to contact Emily Osborne Insurance Agency. I was able to get new auto and home insurance with great coverage and a great price. I have been extremely impressed with Tara who was very patient and thorough while I reviewed the different options to build the policies I was looking for. Tara has gone above and beyond and provided a level of service I have never experienced from an insurance agency before. The ability to contact their office for personal service as opposed to a large call center like many companies is invaluable. If you are shopping for new insurance, you owe it to yourself to give them a call."
We responded:
"Tracy thank you so much for taking the time to give us such a great review! We appreciate it and appreciate you trusting your insurance with our Agency! We do aim high and Tara is great and making sure our customers are able to make informed decisions. You can call or text us as well at #509-927-2886 anytime and we will take good care of you! Emily O "
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Richard Denenny

February 23, 2026

5  out of  5
rating by Richard Denenny
"I have been a customer for over a decade and have been extremely impressed. The entire team's responsiveness has been incredible (with Tara being a true star) and the overall customer service has been exceptional, including working through claims and figuring out appropriate insurance levels."
We responded:
"Thank you Richard, we appreciate your loyalty all these years and trusting us with all your insurance needs. Tara really is incredible; she works very hard for our customers. Emily O "
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Gina Jones

February 17, 2026

5  out of  5
rating by Gina Jones
"The entire staff is professional, friendly, and genuinely cares about their customers. Emily stands out for being personable and extremely knowledgeable. She approaches every conversation from a protective and advisory standpoint, making sure you truly understand your options and feel confident in your coverage. Highly recommend!"
We responded:
"Gina, you have been such a joy to talk to and work with. We so appreciate you! Thank you for taking the time to give us review. It helps us get more great customers like you! Always here if you need anything! It's been my pleasure! Emily O "
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Shirley Baker

February 10, 2026

5  out of  5
rating by Shirley Baker
"Everyone in your office is very kind and very helpful!! So very prompt and informative to what is needed! I appreciate you all!! Thank you!!"
We responded:
"Thank you Shirley! We appreciate your business and enjoy having you as our customer! Thank you so much for taking the time to give us a review! "
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Jeannette Peacock

February 10, 2026

5  out of  5
rating by Jeannette Peacock
"Emily and Jake were amazing. Switched my home and car insurance to them. Definitely recommended."
We responded:
"We absolutely love having Jake here on our team, thank you so much Jeannette! We appreciate you trusting us for your insurance needs. Emily O "
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Justin Armstrong

February 6, 2026

5  out of  5
rating by Justin Armstrong
"Everyone that works here is so helpful, top tier customer service. Answered every question I had about coverage and deductibles. If you’re looking for a new agent go here."
We responded:
"Thank you Justin, our goal is to educate so our customers can make informed decisions. I am lucky to have a great team who cares about what they do! We appreciate you. Emily O"
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Alicia Kacso

February 5, 2026

5  out of  5
rating by Alicia Kacso
"Love this office!!! Everyone was so kind and so helpful!! Will be recommending everyone I know!!"
We responded:
"Thank you Alicia! We really appreciate that! "