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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard Denenny

February 23, 2026

5  out of  5
rating by Richard Denenny
"I have been a customer for over a decade and have been extremely impressed. The entire team's responsiveness has been incredible (with Tara being a true star) and the overall customer service has been exceptional, including working through claims and figuring out appropriate insurance levels."
We responded:
"Thank you Richard, we appreciate your loyalty all these years and trusting us with all your insurance needs. Tara really is incredible; she works very hard for our customers. Emily O "
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Gina Jones

February 17, 2026

5  out of  5
rating by Gina Jones
"The entire staff is professional, friendly, and genuinely cares about their customers. Emily stands out for being personable and extremely knowledgeable. She approaches every conversation from a protective and advisory standpoint, making sure you truly understand your options and feel confident in your coverage. Highly recommend!"
We responded:
"Gina, you have been such a joy to talk to and work with. We so appreciate you! Thank you for taking the time to give us review. It helps us get more great customers like you! Always here if you need anything! It's been my pleasure! Emily O "
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Shirley Baker

February 10, 2026

5  out of  5
rating by Shirley Baker
"Everyone in your office is very kind and very helpful!! So very prompt and informative to what is needed! I appreciate you all!! Thank you!!"
We responded:
"Thank you Shirley! We appreciate your business and enjoy having you as our customer! Thank you so much for taking the time to give us a review! "
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Jeannette Peacock

February 10, 2026

5  out of  5
rating by Jeannette Peacock
"Emily and Jake were amazing. Switched my home and car insurance to them. Definitely recommended."
We responded:
"We absolutely love having Jake here on our team, thank you so much Jeannette! We appreciate you trusting us for your insurance needs. Emily O "
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Justin Armstrong

February 6, 2026

5  out of  5
rating by Justin Armstrong
"Everyone that works here is so helpful, top tier customer service. Answered every question I had about coverage and deductibles. If you’re looking for a new agent go here."
We responded:
"Thank you Justin, our goal is to educate so our customers can make informed decisions. I am lucky to have a great team who cares about what they do! We appreciate you. Emily O"
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Alicia Kacso

February 5, 2026

5  out of  5
rating by Alicia Kacso
"Love this office!!! Everyone was so kind and so helpful!! Will be recommending everyone I know!!"
We responded:
"Thank you Alicia! We really appreciate that! "
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lexie heath

February 5, 2026

5  out of  5
rating by lexie heath
"great people and place. jake helped me out and it was 10/10 service"
We responded:
"Jake is the best! Thank you, Lexie, for taking the time to give us a review, we genuinely appreciate it! Happy we could help! "
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macey droll

February 5, 2026

5  out of  5
rating by macey droll
"Working with Ashley was a genuinely positive experience. She took the time to listen, understand my situation, and explain my options clearly without ever making me feel rushed or overwhelmed. I felt confident in the decisions I was making. Ashley is knowledgeable, responsive, and thoughtful in her approach, and it’s clear she truly cares about her clients."
We responded:
"Thank you Macey so much for your feedback. We are very lucky to have Ashley on our Team, she is all of those things indeed! "
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Jeremiah Ramirez

January 27, 2026

5  out of  5
rating by Jeremiah Ramirez
"Fantastic staff, always very helpful, patient, and informative. They make managing my insurance super easy and hassle free. Highly recommend"
We responded:
"We do our BEST! Thank you, Jeremiah, we are happy to have you on board with our office and appreciate your business! We are always one call or text away if you need anything! "
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PAMELA BRIDGES

January 27, 2026

5  out of  5
rating by PAMELA BRIDGES
"I called Emily Osborn State Farm and spoke w Tara Caldwell. She was fantastic. I had asked my former insurance to see if could get a better rate and they never got back to me!! I had new insurance State Farm w the same coverage for a much better rate. All done in short order! Very satisfied customer,"
We responded:
"Thank you Pam! So glad we were able to help you and yes, we do our best to make it an easy and pain free process! Thank you for trusting us! I agree, Tara is fantastic! We appreciate your business!"
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Marjorie McCraney

November 25, 2025

5  out of  5
rating by Marjorie McCraney
"Love working with the agents. They are very helpful and efficient."
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Catherine Scott

October 11, 2025

5  out of  5
rating by Catherine Scott
"Everyone in this office is very friendly and welcoming. I worked with Tara Caldwell, and had a wonderful experience. She explained things well to me, she went out of her way to make sure that I got the best price I could. I would definitely recommend Tara Caldwell at Emily Osborne State Farm Insurance in Liberty Lake without any hesitation!"
We responded:
"Thank you Catherine, we sure do appreciate you and your loyalty and trust in our office! Emily O "
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CritterGirl

September 29, 2025

5  out of  5
rating by CritterGirl
"Emily’s agency has consistently gone out of their way to be helpful and easily accessible. They save me lots of money."
We responded:
"Always great to hear! Thank you for taking the time to give us a review. We do work hard to make sure we meet your needs, it's nice to have great customers like you! "
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Ben Miller

September 24, 2025

5  out of  5
rating by Ben Miller
"Amazing staff with genuine smiles! Love supporting a local agent! Feel like I'm family as soon as i walk in!!"
We responded:
"You will always find us smiling :) Thank you, Ben, for taking time to give us a review and trusting us with your insurance needs. We appreciate you! "
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Lorraine Callahan

August 13, 2025

5  out of  5
rating by Lorraine Callahan
"Excellent Service, knowledge, great communication, professional & friendly. I highly recommend Emily Osborne Insurance. Tara is very helpful. Easy to work with. Thank You ! Vehicle and Home insurance Lorraine Moose"
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Lauren Hersh

August 7, 2025

5  out of  5
rating by Lauren Hersh
"This branch is so welcoming and warm. I walked in and got greeted right away, with smiles and willingness to help me. I didn’t really know what I was looking for and explained my situation, Ashley was so sweet and willing to point me in the right direction and get the help I needed."
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Deja Ouellette

August 6, 2025

5  out of  5
rating by Deja Ouellette
"Ashley was very helpful in answering all the questions I had about a policy! She was very quick with providing me a quote on what I was looking for. 10/10 recommend!"
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Tommy Anderson

June 25, 2025

5  out of  5
rating by Tommy Anderson
"Tara was fantastic! State Farm saved me about 1400 dollars on my home owners insurance. Give them a call today 👍"
We responded:
"Thank you Tommy for taking the time to give us a review! You were a pleasure to work with and so glad we were able to help you out! Thank you for the opportunity to serve you! "
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Gary Zentzis

May 15, 2025

5  out of  5
rating by Gary Zentzis
"We were greeted so warmly and given outstanding information and comparisons from Tara Caldwell. Her kindness and expertise in the insurance field are outstanding. We plan to keep in touch with her to explore our future insurance needs. Sharon & Gary Zentzis"
Profile photo of Anjanette Straughan

Anjanette Straughan

May 5, 2025

5  out of  5
rating by Anjanette Straughan
"Tara is amazing to work with, you won’t be disappointed! Super friendly agency, amazing team!"
We responded:
"Thank you Anjanette for your feedback, we sure appreciate you and your loyalty to us. Always happy to help! Enjoy your summer. "
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Anthony Guastella

May 5, 2025

5  out of  5
rating by Anthony Guastella
"Tara from Emily Osborne's agency was remarkably responsive, consultative and helpful. I bundled much auto and homeowners insurance and saved quite a bit of money. I highly recommend them for all your insurance needs."
We responded:
"Thank you, Anthony, for taking the time to give us a 5-star review, we appreciate it and appreciate you trusting us with your insurance needs. Tara is very knowledgeable, and I am fortunate to have her on our Team these last five years, thank you for recommending us. Emily O "
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Katy Mulrooney

May 3, 2025

5  out of  5
rating by Katy Mulrooney
"Absolutely amazing service! I recently switched my homeowners and auto insurance and could not be happier with my experience. Tara and Emily are so knowledgeable and quick to respond. Tara was so patient and answered all of my questions. I have peace of mind knowing that I have the support that I need."
We responded:
"Katy! You are always so kind to us, we love working with you so much! Thank you for this, we genuinely appreciate it and are always happy to help you anyway we can! I am lucky to have a great team who enjoys what they do and puts up with me after all these years. We do work very hard to stay on top of things and are always learning as things are always changing. :) Emily O "
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Susan Rodden

May 2, 2025

5  out of  5
rating by Susan Rodden
"I have been going to Emily Osborne, State Farm Insurance for many years. I have all of my insurance needs handled by the company. I trust if there are risk factors and they have always given me fair premiums. They are a super company!"
We responded:
"You sure have Susan, and we sure appreciate that. Thank you for choosing us and for your long-time loyalty, that means the world to us. We very much enjoy working with you! Emily O "
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Joel Hughes

May 2, 2025

5  out of  5
rating by Joel Hughes
"Tara was great to work with. I have a lot of stuff going on and she patiently walked through each of our projects. In the end we saved a few thousand dollars."
We responded:
"Pleasure working with you Joel and appreciate you taking the time to give us a review. We have been very competitive and always want to give folks equal or better coverage as that is imperative come claim time. I am so glad we could provide you with great coverage and save you a few thousand dollars, Tell your friends :) Joel. We look forward to doing business with you Sir and appreciate you taking the time to check with our Agency. "
Profile photo of Robert Buxton

Robert Buxton

March 7, 2025

5  out of  5
rating by Robert Buxton
"Tara made the whole process of quoting and setting up my home and auto insurance policies super painless. She is incredibly knowledgeable in both areas and gave me peace of mind knowing my property would be properly taken care of. Everyone I talked to in their office is super friendly which is a huge plus."
We responded:
"Thank you Robert for making the time to give us a great review, we sure do appreciate that! There is a lot to insurance and Tara always invests the time to know all the ins and outs of the policy to make sure we take good care of our people. Thank you, Sir, for trusting us with your home and auto insurance, we appreciate your business. Emily O. "